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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 1st (first) Edition by Michelli, Joseph published by McGraw-Hill (2008)
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Pacific Coast Double Down Surround Standard Pillow -Featured in Many Ritz-Carlton ® Hotels
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